Technical support

Troubleshooting

Re-install the game by right-clicking World of Diving in your Steam library -> 'Delete local content' and then install the game again.
Make sure you should have the latest drivers installed:
Windows updates.
Mac OSX updates.
Video card drivers NVIDIA.
Video card drivers AMD.

Bugs forum

Please have a look on the Bugs, hardware & software issues forum to find out if this issue has been occuring for other players and if there is a fix or temporary work-around. You can post graphical glitches or minor bugs on this forum.

Error & Crash support

To report an issue, contact support at support@vertigo-games.com. We can provide the best support if the following information is supplied:
  1. Detailed Information about what you were doing when the error or crash has occured and if it occurs consistently.
  2. The necessary log files (see below). Keep in mind that the log is overwritten each time you start the game, so please start the game until you get the error, and then send that log file.

Windows 7 error log:

  • The log is inside World of Diving's LocalLow folder called "output_log.txt".
  • You can get to the folder by pressing 'Windows key' + R -> typing %USERPROFILE%\AppData\LocalLow\Vertigo Games\World of Diving and pressing enter.

Other Windows error log:

  • Find the game's install directory: right-clicking World of Diving in your Steam library -> 'Properties' -> 'Local files' -> 'Browse local files'.
  • The log is inside the folder "WorldOfDiving_Data" called "output_log.txt".

Windows crash logs:

  • Find the game's install directory: right-clicking World of Diving in your Steam library -> 'Properties' -> 'Local files' -> 'Browse local files'.
  • Go inside the folder "WorldOfDiving_Data"
  • Find a directory with the date of the crash (example: '2015-10-01_151948')
  • Send all files contained in this folder

Mac error log:

You can find the log file at: ~/Library/Logs/Unity/Player.log.

Linux error log:

You can find the log file at: ~/.config/unity3d/Vertigo Games/World of Diving/Player.log.