BUG posting guidelines

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7 users have voted.

When posting a report of a bug, please use a comprehensive format so that the developers understand the issue. We don't want them skipping over bugs because they can't understand it or can't reproduce it. Additionally, we don't want them wasting time trying to figure out what you are talking about. A standard bug reporting format is below that has been approved by the devs. The important thing is that we have the information in a good format that will help the developers.

There should only be ONE thread per bug and only ONE bug in each thread. Please make sure you check to see if a bug has already been reported before posting a new thread about it. Making a massive post of 100 bugs also doesn't help much as many of those have probably already been reported and the team needs full detail on each, not just a list of one-liners.

Each bug report should have the following sections:

Summary:
In a nutshell, describe what is going on. Include anything that you think is relevant. For example, did this bug only start appearing after a recent patch?

Steps to Reproduce the Bug/Issue:
Make a numbered list of the steps that caused this bug to occur. This is the most important part of the bug report. Bugs that can't be reproduced are VERY difficult to fix.

Result:
Describe exactly what happens. Do you have an inclination as to what is occurring?

Expected Result:
Describe how the behavior should be different from the behavior you described. Be clear if you know the behavior is incorrect or if it just seems suspicious.

Software/Hardware Configuration:
What version of the Hangar did this happen in? What OS are you running? What is your Hardware Configuration? Some bugs only happen in certain configurations, so this can be an important part of the report.

Supporting Information:
If you have them, then supplying pictures, logs, etc. can be invaluable, particularly if it's a visual glitch/bug.

How to Title your Bug:<

[BUG] [{ CATEGORY }] - { CUSTOM TITLE }

Where the different categories can be :

- GRAPHICAL: Glitches, missing textures, wrong mapping, modeling gone wrong, etc.
- ENGINE: All the bug relative to the engine itself
- OTHER: All the others bugs that are too weird to be classified under a specific category

The categories will help sorting the bugs by different types.

Main rule for the title is to keep it short and simple, but describe the main issue.

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10 users have voted.

And here the source: https://forums.robertsspaceindustries.com/discussion/44093/bug-posting-g... of this good description for the bug postings.

And I do not want to advertise Star Citizen here!

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5 users have voted.
Razer's picture
Need for speed-boat
Points: 6509

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Mitzu's picture
Poseidon
Points: 298719

Perhaps it's an idea to include the version number for which we're posting a bug. So both developers and users can determine if an issue is old and possible fixed or reoccuring.

                               

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Caleb123's picture
Shark whisperer
Points: 4680

I have a mac and just downloaded the game, however whenever I start-up the game it has extreme lag. (I downloaded from website)

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promooccodes's picture
Diving buddy
Points: 30

I will remember all the guidelines carefully and hope to have great fun about it. Nice to be here and to gather this amazing article.
Regards
PromoOcodes

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Diving buddy
Points: 30

Hello, i am new user what you shared ??

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missjulie's picture
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It could help in several games like me. I will follow all the guidance and hope it will make me still alive until last.
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